CONTACT US
Patients can make appointments by:
- Being referred from other GP’s and Specialists
- Via ER
- Calling for an appointment themselves -
see our contact page
On your fist visit, upon entering our reception area you would be welcomed by Dr Coetzee’s personal assistant. You will be asked to fill in the appropriate forms for new and existing patients. On subsequent visits it is the patients responsibility to inform Dr NICO Coetzee’s office if any of your pertinent personal, medical insurance or payment details have changed.
PRE CONSULTATION
Patient Information
On you first visit we capture contact details, personal & family medical history, emergency contact, insurance and payment details. Save time on your first visit to Dr. Ignatius Botha by downloading the Patient Information form on the left or filling out our Online Patient Information form.
Accounts Procedures
This practice charges fees equivalent/higher than the ethical tariff of the HPCSA.
We recommend that each patient consider taking out a GAP COVER.
This gap covers you for the shortfall between what is charged by the medical practitioner and the amount that your medical Aid will actually pay out. Contact your broker for more information.
All accounts are submitted electronically to your medical aid.
It is the responsibility of each patient to follow up with their Medical Aid in order to make sure they have received your claim and to know exactly what they will pay. (Most medical aids pay within 2 weeks)
The HPCSA Registrar, Boyce Mkhize, advocates sound business principles whereby:
“The PATIENTS should start taking responsibility regarding their Insurance Cover or Lack thereof. The Patient must take more responsibility to know at which Rates their specific Schemes Reimburse, and It cannot be expected from the doctor to be aware of the multitude of scheme’s reimbursement policies and rates…”
It is also the patient’s responsibility to contact the accounts department if payment can’t be made so we can discuss the necessary payment arrangement or if any information has changed on your profile.
The responsible person or patient should contact this Practice immediately should no account be received 30 (thirty) days after consultation and/or procedure.
If the patient is presented with a PMB condition, it is also his responsibility to communicate with his medical aid. All cannot be done from our side. We will however follow all the necessary steps to make sure the medical aid reimburse us in full.
If the account is not settled within 60 days, legal action will be considered unless otherwise arranged with the accounts department
No quotations will be given telephonically. Dr. Coetzee prefers to meet with each patient personally and discuss the quotation with each one in private.
We do accept Cash, Debit cards, Credit Cards, Cheque payments and Electronic Funds Transfer.
For any account queries please contact us on: 27(0)21 840 7003
National Credit Act
The National Credit Act documentation is required by the South African Government,
You need to bring a valid form of identification with you:
A South African Identity Document (ID)
Or a valid Passport
Or a valid Drivers License
And If Applicable , A Medical aid card so that we can make a copy of these items. Most medical aids will require the correct ID #, membership # and dependent codes.
